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[app03bib01] Booch, Grady, James Rumbaugh, and Ivar Jacobson. The Unified Modeling Language User Guide, Second Edition. Addison-Wesley Professional, 2005.

[app03bib02] Booch, Grady, Robert A. Maksimchuk, Michael W. Engel, Bobbi J. Young, Jim Conallen, and Kelli A. Houston. Object-Oriented Analysis and Design with Applications, Third Edition. Addison Wesley, 2007.

[app03bib03] Benyon, Robert and Robert Johnston. Service Agreements – A Management Guide. itSMF®-NL. Van Haren, 2006.

[app03bib04] Bittner, Kurt and Ian Spence. Use Case Modeling. Addison-Wesley Professional, 2002.

[app03bib05] Clyne, Ken. Agile Risk Management. Advanced Technology Systems (ATS). Presentation to “Rational Comes To You” conference, Chicago, IL, Feb. 20, 2008.

[app03bib06] ...

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