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The Bully-Free Workplace: Stop Jerks, Weasels, and Snakes From Killing Your Organization

Book Description

At long last a guidebook for employers that discusses workplace bullying from America's unrivaled leaders and creators of the workplace bullying consulting institute. Managers will learn how and why to stop bullying; prepare executives to lead the campaign and to resist undermining efforts of subordinates; and create a new, positive role for human resources. Outlining the required steps, The Bullying-Free Workplace includes information on how to create a preventive policy that brings consequences, like never before, when violated. The authors discourage half-hearted, short-term fixes that are prevalent today, and present their signature Blueprint methodology to successfully protect employee health and eradicate the psychological violence from organizations.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright
  4. Dedication
  5. Foreword by Robert I. Sutton, PhD
  6. Acknowledgments
  7. Preface
  8. Chapter 1: Bullies and Bullying
    1. What's in a Label?
    2. It's Not Just about Bullies
    3. The Context for Workplace Bullying among other Negative Conduct
    4. Bullying Can Kill Your Organization
  9. Chapter 2: Workplace Bullying Defined
    1. A Working Definition
    2. International Origins
    3. National Prevalence
    4. Tactics Used by Bullies
  10. Chapter 3: Impact on Targeted Employees
    1. Health Harm
    2. Disrupted Social Lives
    3. Economic Harm
  11. Chapter 4: How Bullying Kills Good Organizations Like Yours
    1. Unaddressed Bullying Exposes the Organization to the Risk of Violence
    2. Turnover of the Wrong People
    3. Turnover Rates Are Uneven across Units
    4. Bullies Expose the Organization to Litigation Risk
    5. Disability Costs Rise
    6. Absenteeism/Presenteeism
    7. Intangible Costs for Good Employers
    8. Is It an Epidemic?
    9. Still Legal in the United States after All These Years
  12. Chapter 5: An Illustrative Case
    1. Background
    2. The Start
  13. Chapter 6: Why Bullies Bully
    1. Causes That Cannot Be Corrected
    2. Biology and Early Life Experiences
    3. The Bully's Personality
    4. The Target's Personality
    5. The Power of Place over People
  14. Chapter 7: Social Influence: How Others Define Our World for Us
    1. Witnesses and Bystanders Who Enable Bullying
    2. Role-Dictated Behavior
  15. Chapter 8: A Model of Preventable Causes of Bullying
    1. Part 1: Cutthroat Culture
    2. Part 2: People Mix
    3. Part 3: The Employer Response
  16. Chapter 9: Mobilize Your Organization: Leaders' Preparations
    1. It's a War
    2. Preparing Leaders, Preparing Yourself
    3. Leader Task 1: Recognize the Bullying around You
    4. Leader Task 2: Trust Reports from the Trenches
    5. Leader Task 3: If You Are the Problem, Admit It and Stop
    6. Leader Task 4: Support the Antibullying Campaign
    7. Leader Task 5: Embrace the Value of Employee Health—Physical and Psychological
    8. Managing Psychosocial Factors in the Workplace
    9. Psychosocial Factors and Stress and Trauma
    10. Good Managers and Leaders Should Control Psychosocial Factors
    11. Preparing the Governing Board
  17. Chapter 10: Mobilize Your Organization: Managers' and Supervisors' Preparation
    1. Overcome the “Boss Problem”
    2. Manager Step 1: Recognize Bullying
    3. Manager Step 2: Intervene Whenever Possible
    4. Manager Step 3: Stop Rumors
    5. Manager Step 4: Hold Executives Accountable for Bullying
    6. The Special Case of Women Bullies and Their Women Targets
  18. Chapter 11: Preliminary Steps to Address Workplace Bullying
    1. Poor-Quality Partial Steps
    2. Positive Preliminary Steps to Take
    3. Making the Case for a Comprehensive Solution
  19. Chapter 12: A New Role for Human Resources
  20. Chapter 13: The Namie Blueprint to Prevent and Correct Workplace Bullying
    1. Step 1: Assess
    2. Step 2: Create the Policy to Prevent Bullying
    3. Step 3: Develop Informal Solutions
    4. Step 4: Formal Enforcement Procedures to Correct Bullying
    5. Step 5: Provide Restorative Justice
    6. Step 6: Deal with Confirmed Violators
    7. Step 7: Get the Word Out
    8. Step 8: Optimize Accountability
  21. Chapter 14: Sustain the Bully-Free Culture
    1. Avoiding Trips and Traps in the Future
    2. Train Interveners and Encourage Altruism
    3. Don't Allow Antibullying to Become “Fad of the Month”
    4. Build Your Bullying-Free Workplace Brand
  22. Appendix A: Macro-Bullying Trends That Make Workers Dispensable
    1. Globalization
    2. Privatization of the Public Sector
    3. Commoditization of Labor
    4. Elimination or Prevention of Unions
  23. Appendix B: The Namie & Namie Bibliography
    1. Publications
    2. Research Studies
  24. Appendix C: Bullying Is Domestic Violence when the Abuser Is on Payroll
  25. Notes
  26. About the Authors
  27. Index
  28. Services Provided by the Namies