CHAPTER 1
Upheaval in Management
“The modern manager needs to get work done through engaged, self-managing knowledge workers, who are a far cry from the ‘hired hands’ of the industrial age. The role of today’s manager can be illustrated by four analogies. Today’s managers need to behave something like investors, customers, sports coaches, and partners.” —Mitch McCrimmon
Purpose of Management Within Organizations
The very concept and purpose ...
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