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The Brain and Emotional Intelligence: New Insights by Daniel Goleman

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Managing Stress

A friend told me, “My worst time at work was just after a merger when people were disappearing daily, with lying memos about what had happened.” She added, “Nobody could focus on their work.” These days what was just an episode for her has become a chronic reality in too many businesses.

Ups and downs of the economy aside, organizational life is rife with toxic moments – impossible directives from headquarters, unreasonable people in positions of power, abrasive workmates, and on and on. So, how can we manage such constant stress, or outright distress? One strategy for managing our reactions to hassles and upsets takes advantage of another dynamic between the prefrontal area and the amygdala circuitry.

 

The prefrontal cortex ...

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