PART IIIPROFESSIONAL AND BUSINESS RELATIONSHIPS
I started practicing law before legal information was generally and readily available. It was also before legal services were a commodity bought by sophisticated consumers. I remember realizing that my clients did not have much knowledge about the quantity or quality of services I was providing. It also dawned on me that an important part of my job as the “providing professional” was to set expectations about the process and the anticipated results. From my experience, it became clear to me that the initial engagement dialogue, and confirming agreement, were the keys to a successful, satisfying service relationship. As I became a consumer of various kinds of professional services, I noticed ...
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