Chapter 14. Setting Expectations
Solutions in this chapter
Introduction
In this chapter we delve into one of the most crucial preparation aspects of doing any evaluation: assessing customer expectations, the tangible and intangible factors, that will affect the outcome of the evaluation. If you fail to adequately address your customer’s expectations, you can expect to waste your time and the customer’s money. A good example is to show up for a technical evaluation and find out at ...
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