ABOUT THE AUTHORS

Thomas H. Davenport is the Director of the Accenture Institute for Strategic Change, a research center in Cambridge, Massachusetts. He is also a Visiting Professor at the Tuck School of Business, Dartmouth College, and a Distinguished Scholar in Residence at Babson College. His previous books include Mission Critical: Realizing the Promise of Enterprise Systems, Working Knowledge: How Organizations Manage What They Know (coauthored with Laurence Prusak), and Process Innovation: Reengineering Work through Information Technology.

John C. Beck is an Associate Partner and Senior Research Fellow at the Accenture Institute for Strategic Change. He is also a Visiting Professor at the Anderson School of Management at the University ...

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