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The Art of Action: Leadership that Closes the Gaps between Plans, Actions and Results by Stephen Bungay

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DEVELOPING PEOPLE

Let’s go back to Tracy at the point at which we left her standing behind the desk, making up her mind what to do. She has all the information she needs to take her decision. She has understood the company’s strategy and what it means for her. She has made the trade-off decision. She is ready to use all the space she has been given to get her sweaty customer on his plane.

Yet sometimes, Tracy hesitates.

She is ready because she has understood what to do. But being ready is not enough. In order to act, she must also be willing and able to do so. To be willing and able she needs support, both physical and moral. The organization must provide her with the means to deliver what is needed, and she requires confidence – in herself, ...

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