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The Art of IT Management: Practical tools, techniques and people skills

Book Description

Many IT professionals who find themselves in a management position for the first time can find it daunting. With this book you will learn that management is about people rather than process or procedure, it is an art rather than a science. There is no one particular right way, your approach has to be geared to the individual and the task in hand. With a focus on practical advice, this book will provide you with theory, hints and tips, case studies and examples from the world of IT management. All the stories you will read in this book are true; all the advice has been personally tried and tested; all the tools and techniques have been applied by other aspiring leaders with positive results.

Table of Contents

  1. FRONT COVER
  2. BCS, THE CHARTERED INSTITUTE FOR IT
  3. TITLE PAGE
  4. COPYRIGHT PAGE
  5. CONTENTS
  6. LIST OF FIGURES AND TABLES
  7. ABOUT THE AUTHOR
  8. FOREWORD
  9. ACKNOWLEDGEMENTS
  10. PREFACE
  11. PART 1 ESSENTIAL MANAGEMENT SKILLS
    1. 1. WHAT MAKES A GOOD MANAGER?
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
      4. Reference
    2. 2. HOW TO DELEGATE EFFECTIVELY
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
    3. 3. GIVING AND RECEIVING FEEDBACK
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
    4. 4. DEALING WITH POOR PERFORMANCE
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
    5. 5. DEVELOPING TEAMS
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
      4. Reference
    6. 6. CHANGE LEADERSHIP
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
      4. References
    7. 7. THINKING STRATEGICALLY
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
  12. PART 2 SKILLS THAT YOU HAVE ALWAYS NEEDED BUT ARE NOW MORE CRITICAL
    1. 8. EFFECTIVE COMMUNICATION
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
    2. 9. THE ART OF INFLUENCING
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
      4. Reference
    3. 10. REPORTS AND PRESENTATIONS
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
    4. 11. UNDERSTANDING YOUR CUSTOMERS
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
    5. 12. MANAGING AND NEGOTIATING WITH SUPPLIERS
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
    6. 13. MANAGING YOUR BOSS
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
    7. 14. RELATIONSHIP MANAGEMENT
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
  13. PART 3 THINGS THAT YOU NEED TO UNDERSTAND, HAVE AN OPINION ON AND MAKE A CONTRIBUTION TO
    1. 15. SYSTEMS AND PROCESSES
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
    2. 16. THE EXPLODING IMPACT OF IT IN THE DIGITAL ERA
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
      4. Reference
  14. PART 4 THINGS THAT MAY BE KEEPING YOU AWAKE AT NIGHT
    1. 17. MANAGING PEOPLE WHO USED TO BE A PEER, OR WHO ARE OLDER OR MORE EXPERIENCED THAN YOU
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
    2. 18. LETTING GO OF THE THINGS THAT YOU SHOULD NO LONGER BE DOING YOURSELF
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
    3. 19. COPING WITH STRESS AND PRESSURE
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
    4. 20. ACHIEVING A SATISFYING WORK/LIFE BALANCE
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
    5. 21. MANAGING AND ENHANCING YOUR REPUTATION
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
    6. 22. HOW TO DEAL WITH ORGANISATIONAL POLITICS
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
    7. 23. MY BOSS IS A BULLY – HOW DO I COPE?
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
  15. PART 5 TOOLS THAT WILL HELP
    1. 24. HOW TO MANAGE YOUR TIME TO MAXIMUM EFFECT
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
      4. Reference
    2. 25. DEVELOPING YOUR EMOTIONAL INTELLIGENCE
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
    3. 26. HOW TO ENGENDER TRUST AND LOYALTY FROM OTHERS
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
      4. Reference
    4. 27. HOW TO MANAGE YOUR PERSONAL DEVELOPMENT
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
    5. 28. COACHING SKILLS
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
    6. 29. THE IMPORTANCE OF MAINTAINING A SENSE OF HUMOUR
      1. Why is this important?
      2. Delving a little deeper into the subject
      3. Hints and tips
    7. 30. FINAL WORDS
  16. APPENDIX: YOUR FIRST 90 DAYS AS A NEW MANAGER
    1. Preparation
    2. Making a start
    3. Putting it all together
    4. The finale
    5. Additional hints and tips
    6. Taking stock – the IT health check
    7. IT health check questionnaire
    8. Scoring key
    9. Benchmark
  17. FURTHER READING
  18. INDEX
  19. BACK COVER