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The Art of Scalability: Scalable Web Architecture, Processes, and Organizations for the Modern Enterprise, Second Edition by Michael T. Fisher, Martin L. Abbott

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Chapter 6. Relationships, Mindset, and the Business Case

In war, the general receives his command from the sovereign.

—Sun Tzu

Thus far in Part I, “Staffing a Scalable Organization,” we have discussed the importance of getting the right people into the right roles, exercising great leadership and management, and establishing the right organization size and structure. Now we turn our attention to three additional pieces of the scalability puzzle:

• Building effective business leader/product team relationships

• Having the right “mindset” to build products

• Making the business case for product scalability improvements

Understanding the Experiential Chasm

We believe that a great many of the problems existing between many general managers (the ...

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