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The Art of Scalability: Scalable Web Architecture, Processes, and Organizations for the Modern Enterprise, Second Edition by Michael T. Fisher, Martin L. Abbott

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Chapter 4. Leadership 101

A leader leads by example, not by force.

—Sun Tzu

Why does a book on scalability have a chapter on leadership? The answer is pretty simple: If you can’t lead or fail to make the right leadership decisions, you won’t scale your solutions in time to meet customer demand. In our experience as executives, consultants, and advisors, leadership failures are the most common reasons for a failure to scale. All too often companies get caught in the trap of focusing solely on product functionality, without realizing what is necessary to achieve appropriate uptime and response time under increasing user demands. Then, as the first really big rush of demand comes, the product begins to slow down and finally fails. Don’t believe ...

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