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The Art of Scalability: Scalable Web Architecture, Processes, and Organizations for the Modern Enterprise, Second Edition by Michael T. Fisher, Martin L. Abbott

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Chapter 2. Roles for the Scalable Technology Organization

When the general is weak and without authority; when his orders are not clear and distinct; when there are no fixed duties assigned to officers and men, and the ranks are formed in a slovenly haphazard manner, the result is utter disorganization.

—Sun Tzu

A common cause of failures in scalability and availability is lack of clarity in responsibilities of people. In this chapter, we start by taking a look at two very real examples of what might happen without role clarity and clearly defined responsibilities. We also discuss executive roles, example organizational responsibilities, and the roles of various individual contributors. We conclude the chapter by introducing a tool that can aid ...

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