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The Art of Scalability: Scalable Web Architecture, Processes, and Organizations for the Modern Enterprise, Second Edition by Michael T. Fisher, Martin L. Abbott

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Chapter 1. The Impact of People and Leadership on Scalability

Fighting with a large army under your command is nowise different from fighting with a small one; it is merely a question of instituting signs and signals.

—Sun Tzu

Here’s a multiple-choice pop quiz. Which of the following is the most important factor in ensuring the long-term scalability of the products you produce: people, process, or technology? Was your answer “people”? If so, we commend you. If it wasn’t, then consider the following: To our knowledge, the “Robot Apocalypse” has not yet happened, so our products do not build themselves. Any value or liability within our products is a result of human endeavors. People design, code, and configure the systems that run our products ...

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