Know What You’ve Agreed To

Not all conversations lead to a decision, but often they do. And it’s surprising how often everyone has a different recollection of what’s been decided. That’s why we have minutes for meetings. You might like to try minuting your morning chat with your partner about who’s buying the milk, but personally I’d be somewhat irked if you were my partner and you tried to do that at 7:30 a.m. just as I was rushing out the door.

On the other hand, you do need to know who’s buying the milk. So you need to get into the habit of at least summarizing the conclusion before you go your separate ways. “Right. So I’ll buy the milk and I’ll see you back here at about 6:30 then.” This is even more important when you’re working toward ...

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