The Art of Managing Professional Services: Insights from Leaders of the World’s Top Firms

Acknowledgments

Most major research-based books take years to develop and write, but thanks to my highly skilled, all-women core team, we were able to turn this book around in 16 months, undoubtedly a record somewhere.

The anchors of our team are my colleagues, Carol McAvoy and Laura Scheflow, without whom this study and book would not have been conceived, let alone completed. Together, the three of us conducted over 130 in-depth interviews with professional service firm leaders around the globe—sometimes on major holidays and sometimes in the middle of the night. All of these interviews had to be captured, processed, and sorted by topic and segment before we could even begin to think about the arduous task of synthesizing and analyzing the ...