Foreword
by Jay Lorsch
Successfully managing a professional service firm is indeed an art—as the title of this book suggests—as well as a science.
In the 15 years that I have chaired Harvard Business School’s continuing education program, “Leading Professional Services,” I have had the pleasure of meeting thousands of senior leaders of professional service firms of all sizes and sectors and across geographies. During these many years of teaching, writing, and consulting on firm management, I have developed a great deal of respect for this fascinating industry with its unique structure and governance style, highly talented professionals, and passionate focus on client service.
As Maureen Broderick states in her book, leading a professional service ...
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