Vice President, Publisher: Tim Moore Associate Publisher and Director of Marketing: Amy Neidlinger Prentice Hall Editor: Steve Kobrin Executive Editor: Jeanne Glasser Editorial Assistant: Pamela Boland Operations Manager: Gina Kanouse Senior Marketing Manager: Julie Phifer Publicity Manager: Laura Czaja Assistant Marketing Manager: Megan Colvin Cover Designer: Chuti Prasertsith Managing Editor: Kristy Hart Project Editor: Anne Goebel Copy Editor: Gayle Johnson Proofreader: Williams Woods Publishing Services Indexer: Rebecca Salerno Compositor: Mary Sudul Manufacturing Buyer: Dan Uhrig

© 2011 by Maureen Broderick Publishing as Prentice Hall Upper Saddle River, New Jersey 07458

Prentice Hall offers excellent discounts on this book when ordered ...

Get The Art of Managing Professional Services: Insights from Leaders of the World’s Top Firms now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.