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The Art of Managing Professional Services: Insights from Leaders of the World’s Top Firms by Maureen Broderick

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5. Services

Strategy, innovation, and knowledge sharing

“There’s no question that an important part of the equation for leading a professional service firm is the ability to ignite and then sustain innovation. It’s a key fundamental business process—easy to talk about and really hard to do.”

—Jim Quigley, CEO, Deloitte Touche Tohmatsu Limited

“Without productization, intellectual capital just builds brand; it doesn’t create a new service portfolio.”

—Stephen Rhinesmith, Senior Advisor, Oliver Wyman

“The best services are developed in the field, and then the back office puts sophistication and scale to it.”

—Paul Reilly, CEO, Raymond James

If talent is a firm’s lifeblood, an effective service portfolio strategy represents the arteries ...

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