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The Art of Managing Professional Services: Insights from Leaders of the World’s Top Firms by Maureen Broderick

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3. People

Recruiting, training, and evaluation

“Creating an environment where people with very different backgrounds and skills feel that they can have a successful career is essential.”

—Dennis Nally, Global Chairman, PwC

“I don’t think you can manage talent. I think you can nurture it, you can encourage it, and you can facilitate it.”

—Lem Lasher, President, Global Business Solutions Group and Chief Innovation Officer, CSC

“Do people drive the business to success, or does the business drive satisfied, high-performing people? I have yet to determine which comes first—and it doesn’t really matter.”

—Ray Kotcher, Senior Partner and CEO, Ketchum

Turn to any segment of the professional service industry and you’ll find one constant: the relentless ...

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