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The Art of Managing Professional Services: Insights from Leaders of the World’s Top Firms by Maureen Broderick

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1. Professional Services

Characteristics, challenges, and leadership model

“The fundamentals of the professional service business are brutally simple; it’s about talent, it’s about clients, and it’s about teaming to bring it all together to create and deliver value.”

—Jim Quigley, CEO, Deloitte Touche Tohmatsu Limited

“Those corporations that get out ahead of the curve and take a page out of the playbook of successful professional service firms are more likely to be successful themselves.”

—Paul Laudicina, Managing Officer and Chairman of the Board, A.T. Kearney

Operating a professional service firm is very different from running a product-based business. Infrastructures, governance, talent management, compensation, and profitability vary ...

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