9.6. Summary
Projects happen only through communication. In modern times, speed isn't the communication bottleneck, quality is.
Relationships enhance and accelerate communication.
There are several frameworks for how people communicate with each other. PMs should be familiar with them so that they can diagnose and resolve communication breakdowns.
There are several common communication problems. They include: assumptions, lack of clarity, not listening, dictation, personal attacks, and blame.
Role definition is the easiest way to improve relationships.
Ask people what they need in order to do their best work. Ways to do this include: listening, clearing roadblocks, teaching, and reminding them of goals.
Relationships and communication are not low-priority work. They are essential to all of the individual activities that take place during a project.
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