12.9. Summary
Trust is built through effective commitments.
Trust is lost through inconsistent behavior on matters of importance.
Use the granting of authority and trust to enable people to do great work.
Granted power comes from the organizational hierarchy. Earned power comes only from people's responses to your actions. Earned power is more useful than granted power, although both are necessary.
Use delegation to build trust on your team and to ensure your team against adversity.
Respond to problems in a way that will maintain people's trust. Support them during crises so that they bring issues to you instead of hiding them.
Trust in yourself is the core of leadership. Self-discovery is the way to learn who you are and to develop healthy self-reliance.
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