Chapter Nine
Enhancing Performance Management Systems
Organizations exist to allow ordinary people to do extraordinary things.
—Ted Levitt
Our primary focus in the previous chapters has been on the what, why, and how of multi-source feedback—what it is, why organizations use it, and how you can be sure people gain the most from the experience. Our focus in this chapter will be on how multi-source feedback can be integrated into the systems and processes organizations use to manage their human resources. We will show how the 360-degree process can enhance systems’ effectiveness and ensure that the best possible decisions are made.
Although terms may vary from company to company, most organizations have human resource management (HRM) systems ...
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