The Art and Science of 360-Degree Feedback, Second Edition

Concluding Remarks

However you choose to present the feedback in your organization, everyone involved should be conscious of its potential impact. After all, these are not data about production quotas or budget parameters but evaluations of people’s individual styles, skills, and effectiveness. Because of people’s sensitivity to this type of feedback, the process should always be designed to maximize their willingness to act on the information they receive. Presenters should be prepared to respond not only to what recipients say but also to less explicit emotional reactions. By helping feedback recipients to understand and work through their reactions during the presentation process, they can clear the way for the next stage: translating ...