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The Art and Science of 360-Degree Feedback, Second Edition by Anntoinette D. Lucia, Richard LepsingerGriffith

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Choosing Facilitators and Coaches

People new to receiving 360-degree feedback often have a number of questions such as, “Why are these behaviors being measured?” “How can I use this information to enhance my performance?” “What next steps should I take?” The role of the facilitator is to help participants interpret their feedback and to answer any questions they have. If a facilitator is unable or unwilling to provide the answers to important questions, participants may become skeptical about both their own feedback and the feedback process in general.
For that reason, facilitators must be able to talk intelligently about the model on which the behavior items are based, the development of the instrument and its correlation to effectiveness ...

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