Making Sure Your Chosen Feedback Delivery Method Is Effective
Earlier in this chapter, we identified three reasons that people resist feedback, and we suggested ways to overcome that resistance: by giving people control over their data, by making sure they do not lose sight of their positive feedback and concentrate wholly on the negative, and by seeing to it that they understand the extent to which the data explain and account for their overall effectiveness. Whatever delivery method you use to present the feedback to recipients and ensure that they receive the key messages from the data, there are four requirements for making the experience successful.
Explain the Underlying Model Being Used
Our 2008 survey revealed that 83 percent of ...
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