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The Art and Science of 360-Degree Feedback, Second Edition

Book Description

More and more organizations are using 360-degree feedback to provide an opportunity to talk about key changes. This second edition of the best-selling book includes research and information that more accurately reflects who is using 360-degree feedback and where and how it is being used. In addition, the authors incorporate information about the impact of advances in technology and the more global and virtual work environment. This new edition includes case examples, tips, and pointers on preparing 360-degree feedback and information on how to implement it.

Table of Contents

  1. Title Page
  2. Copyright Page
  3. Dedication
  4. Table of Exhibits
  5. Preface
  6. Acknowledgements
  7. About the Authors
  8. Part One - Preparing to Use 360-Degree Feedback
    1. Chapter One - The ABCs of 360-Degree Feedback
      1. Why This Book?
      2. How 360-Degree Savvy Are You?
      3. What Is 360-Degree Feedback?
      4. Where Is 360-Degree Feedback Being Used?
      5. How Is 360-Degree Feedback Being Used?
      6. Key Decisions About Using 360-Degree Feedback
      7. Concluding Remarks
    2. Chapter Two - The Uses of 360-Degree Feedback
      1. Creating Differentiation at Lehman Brothers
      2. Sustaining Growth at Arsenal Capital Partners
      3. Integrating Organizational Cultures at FGIC
      4. Building a Performance Culture at Standard & Poor’s
      5. Building Organizational Bench Strength at Erie Insurance
      6. Increasing Individual and Team Productivity at New York Life
      7. Lessons Learned
      8. Concluding Remarks
    3. Chapter Three - The Most Important Decision You Will Make
      1. Questionnaires
      2. Interviews
      3. Choosing the Method That Will Work Best for You
      4. Selecting a Questionnaire
      5. The Initial Search
      6. The Decision to Make or Buy
      7. Concluding Remarks
    4. Chapter Four - Using Interviews to Augment 360-Degree Feedback
      1. Advantages and Disadvantages of the Interview Method
      2. Conducting an Effective Interview
      3. Preparing the Report
      4. Presenting the Feedback
      5. Concluding Remarks
    5. Chapter Five - Creating Champions
      1. Are You Ready?
      2. Objections to Using 360-Degree Feedback
      3. Degrees of Support
      4. Do Your Homework
      5. Causes of Lack of Commitment
      6. Developing a Plan of Approach
      7. Concluding Remarks
  9. Part Two - Implementing a 360-Degree Feedback System
    1. Chapter Six - Gathering the Feedback
      1. Planning
      2. Introducing the Feedback Process
      3. Selecting Raters
      4. Distributing Questionnaires
      5. Processing the Questionnaires
      6. Concluding Remarks
    2. Chapter Seven - Holding Up the Mirror
      1. Ensuring That People Get the Most Out of the 360-Degree Feedback Experience
      2. Methods for Delivering the Feedback
      3. Making Sure Your Chosen Feedback Delivery Method Is Effective
      4. The Group Work Session
      5. Approach I—Creating Awareness
      6. Approach II—Creating Awareness and Skill Development
      7. Choosing Facilitators and Coaches
      8. Concluding Remarks
    3. Chapter Eight - Creating Lasting Change
      1. Consolidating the Feedback
      2. Preliminary Identification of Development Targets
      3. The Sharing and Clarifying Meeting
      4. Creating a Development Plan
      5. Use of a Development Plan
      6. Links to Formal Human Resource Management Systems
      7. Concluding Remarks
    4. Chapter Nine - Enhancing Performance Management Systems
      1. Benefits of Using 360-Degree Feedback in Human Resource Decision Making
      2. Development and Training Systems
      3. Performance Management Systems
      4. Appraisal
      5. Compensation
      6. What Is Required to Make It Work?
      7. In Conclusion
  10. Resource A: Examples of 360-Degree Feedback
  11. Resource B: Checklist for Selecting a Questionnaire
  12. Resource C: Sample Worksheets for Feedback Analysis and Interpretation
  13. Notes
  14. Index