Book description
More and more organizations are using 360-degree feedback to provide an opportunity to talk about key changes. This second edition of the best-selling book includes research and information that more accurately reflects who is using 360-degree feedback and where and how it is being used. In addition, the authors incorporate information about the impact of advances in technology and the more global and virtual work environment. This new edition includes case examples, tips, and pointers on preparing 360-degree feedback and information on how to implement it.
Table of contents
- Title Page
- Copyright Page
- Dedication
- Table of Exhibits
- Preface
- Acknowledgements
- About the Authors
-
Part One - Preparing to Use 360-Degree Feedback
- Chapter One - The ABCs of 360-Degree Feedback
-
Chapter Two - The Uses of 360-Degree Feedback
- Creating Differentiation at Lehman Brothers
- Sustaining Growth at Arsenal Capital Partners
- Integrating Organizational Cultures at FGIC
- Building a Performance Culture at Standard & Poor’s
- Building Organizational Bench Strength at Erie Insurance
- Increasing Individual and Team Productivity at New York Life
- Lessons Learned
- Concluding Remarks
- Chapter Three - The Most Important Decision You Will Make
- Chapter Four - Using Interviews to Augment 360-Degree Feedback
- Chapter Five - Creating Champions
-
Part Two - Implementing a 360-Degree Feedback System
- Chapter Six - Gathering the Feedback
-
Chapter Seven - Holding Up the Mirror
- Ensuring That People Get the Most Out of the 360-Degree Feedback Experience
- Methods for Delivering the Feedback
- Making Sure Your Chosen Feedback Delivery Method Is Effective
- The Group Work Session
- Approach I—Creating Awareness
- Approach II—Creating Awareness and Skill Development
- Choosing Facilitators and Coaches
- Concluding Remarks
- Chapter Eight - Creating Lasting Change
- Chapter Nine - Enhancing Performance Management Systems
- Resource A: Examples of 360-Degree Feedback
- Resource B: Checklist for Selecting a Questionnaire
- Resource C: Sample Worksheets for Feedback Analysis and Interpretation
- Notes
- Index
Product information
- Title: The Art and Science of 360-Degree Feedback, Second Edition
- Author(s):
- Release date: February 2009
- Publisher(s): Pfeiffer
- ISBN: 9780470331897
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