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The Art and Science of Communication: Tools for Effective Communication in the Workplace

Book Description

The Art and Science of Communication shows you a new way to understand and use communication in the workplace. Revealing the seven types of communication we all use every day, the book shows you how to increase your communication effectiveness in any setting with practical techniques, analogies, and models that clearly explain the formulas for successful communication. Combining the science and art of communication into one effective formula, this book offers a straightforward and easy to understand plan for a more successful career.

Table of Contents

  1. Copyright
  2. Foreword
  3. Acknowledgments
  4. Introduction
    1. THE COMMUNICATION STAIRCASE
    2. IN THE BEGINNING IS YOUR WORD ...
  5. 1. Intrapersonal Communication
    1. 1.1. SELF-SABOTAGE OR SELF-FULFILLMENT?
    2. 1.2. DISCIPLINE OF THE MIND
    3. 1.3. DIVE INTO YOUR LIFE!
    4. 1.4. WHERE DID THAT THOUGHT COME FROM?
    5. 1.5. CREATING OUR SELF-IMAGE AT WORK
    6. 1.6. GROWING UP "DIFFERENT"
    7. 1.7. WRITING A NEW SCRIPT
    8. 1.8. TAKING OWNERSHIP
    9. 1.9. JILL'S DAY
    10. 1.10. WAKING UP TO YOUR DAY!
    11. 1.11. CONQUERING THE FIRST STEP
    12. 1.12. FIRST THINGS FIRST!
  6. 2. Nonverbal Communication
    1. 2.1. THE FUNCTIONS OF NONVERBAL COMMUNICATION
    2. 2.2. YOUR PROFESSIONAL APPEARANCE
    3. 2.3. YOUR PROFESSIONAL VOICE
    4. 2.4. ACTIONS DO SPEAK LOUDER THAN WORDS!
    5. 2.5. IT'S ABOUT TIME!
    6. 2.6. KEEP YOUR DISTANCE!
    7. 2.7. SOMETIMES WHEN WE TOUCH
    8. 2.8. DO YOU SMELL SOMETHING?
  7. 3. Interpersonal Communication
    1. 3.1. FIVE KEYS TO POSITIVE, HEALTHY WORK RELATIONSHIPS
    2. 3.2. INTERPERSONAL CONFLICT
    3. 3.3. SUPPORTIVE VERSUS DEFENSIVE COMMUNICATION
  8. 4. Small-Group/Organizational Communication
    1. 4.1. TO GROUP OR NOT TO GROUP... THAT IS THE QUESTION
    2. 4.2. JILL'S DAY
    3. 4.3. I VERSUS WE: THE CULTURAL PARADOX
    4. 4.4. CO-OPETITION MODEL OF ADVANCEMENT
    5. 4.5. MAKING ROOM FOR THE GROUP REALITY
    6. 4.6. LEADERSHIP COMMUNICATION
    7. 4.7. CONSTRUCTIVE CONFLICT
    8. 4.8. THE COMMUNICATION CLIMATE
    9. 4.9. SMALL-GROUP MEMBERSHIP AND FACILITATION
  9. 5. Public Communication
    1. 5.1. THE COMMON DENOMINATOR
    2. 5.2. MOVING BEYOND THE FEAR!
    3. 5.3. COMMUNICATION APPREHENSION
    4. 5.4. CONFIDENCE AND COMPOSURE
    5. 5.5. YOUR LANGUAGE
    6. 5.6. DON'T MAKE EXCUSES
    7. 5.7. YOUR PUBLIC PRESENTATIONAL STYLE
    8. 5.8. YOU AND YOUR AUDIENCE
    9. 5.9. THE ART OF IMPROMPTU/CONVERSATIONAL SPEAKING
  10. 6. Mass Communication
    1. 6.1. INFLUENCING THE MASSES
    2. 6.2. PERSUASION IS ABOUT PERSPECTIVE
    3. 6.3. ARE YOU A WALKING BILLBOARD?
    4. 6.4. PERSUASION AND THE WORLD OF WORK
    5. 6.5. JILL'S DAY
    6. 6.6. USING PERSUASION AS A TOOL OF INFLUENCE
    7. 6.7. AS SIMPLE AS ONE, TWO, THREE
    8. 6.8. PERSUASIVE MESSAGES AND YOU
  11. 7. Intercultural Communication
    1. 7.1. WE CAN ALL GET ALONG!
    2. 7.2. WHAT MAKES US UNIQUE
    3. 7.3. WE ARE ALL PREJUDICED!
    4. 7.4. UNDERSTANDING PERCEPTION
    5. 7.5. CULTURE AND VALUES THAT IMPACT THE WORKPLACE
    6. 7.6. NONVERBAL COMMUNICATION IS CULTURALLY BOUND
    7. 7.7. GLOBAL COMMUNITY
    8. 7.8. DIVERSITY AND THE WORKPLACE
    9. 7.9. THE "OTHER" IN THE WORKPLACE
    10. 7.10. JILL'S DAY
    11. 7.11. INCLUSION IN THE WORKPLACE
    12. 7.12. BECOMING A CROSS-CULTURAL BRIDGE THROUGH CULTURAL COMPETENCY
  12. EPILOGUE: New Beginnings