The Analytic Hospitality Executive

References

BOOKS AND JOURNALS

Anderson, Christoper K. 2012. “The Impact of Social Media on Lodging Performance.” Cornell Center for Hospitality Research Report 12(15): 4–11.

Burnham, K., and D. Anderson. 2002. Model Selection and Multimodel Inference: A Practical Information Theoretic Approach, 2nd ed. New York: Springer.

Davenport, Tom, and Jeanne Harris. 2007. Competing on Analytics: The New Science of Winning. Boston: Harvard Business Review Press.

Fitzsimmons, James A., and Mona J. Fitzsimmons. 1994. Service Management for Competitive Advantage. New York: McGraw Hill.

Grady, D. 1993. “The Vision Thing: Mainly in the Brain,” Discover Magazine. http://discovermagazine.com/1993/jun/thevisionthingma227.

Kilby, Jim, and Jim Fox. 1998. Casino Operations Management. New York: John Wiley & Sons.

Kimes, S. E. 1989. “Yield Management: A Tool for Capacity-Constrained Service Firms.” Journal of Operations Management 8(4): 348–363.

Kimes, S. E., and K. A. McGuire. 2001. “Function Space Revenue Management: A Case Study from Singapore.” Cornell Hotel and Restaurant Administration Quarterly, 33–46.

Kimes, S. E., and L. W. Schruben. 2002. “Golf Course Revenue Management: A Study of Tee Times.” Journal of Pricing and Revenue Management 1(2): 111–120.

Kimes, S. E., R. B. Chase, S. Choi, P. Y. Lee, and E. N. Ngonzi. 1998. “Restaurant Revenue Management: Applying Yield Management to the Restaurant Industry.” Cornell Hotel and Restaurant Administration Quarterly 39(3): 32–39.

Kimes, S. E., and S. ...