PART II

The letters

A basic structural design underlies every kind of writing.The writer will in part follow this design, in part deviate from it,according to his skill, his needs, and the unexpected eventsthat accompany the act of composition.

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—William Strunk, Jr., and E. B. White, The Elements of Style

You have learned the basics. From planning and structure to appearance and grammar, you have learned what it takes to write a good letter.

Part II of The AMA Handbook of Business Letters takes you a step further. In the chapters that follow you will see the basics of letter writing at work in more than 370 sample business letters, also available ...

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