COMPLAINT LETTER
Complaint letters are written to voice your opinion about something or to let a business know about an unsatisfactory situation. Remember, most errors are unintentional and most businesses want their customers to be satisfied.
When writing a complaint letter, consider the following tips (Figure 23):
Write your complaint letter to a specific person at the organization, such as the manager, owner, or CEO.
Write the letter with a positive tone without emotional language or obscenities.
Keep the letter short, honest, and straightforward ...
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