COLLECTION LETTER

Collection letters are written to collect amounts owed on a past-due account. When writing a collection letter, consider the following tips (Figure 21):

image Gather all the facts about the customer’s account.

image Be specific about the amount owed and the date the funds were due.

image Let the customer know what the penalty will be if he or she fails to pay by a specific deadline.

Example: If your payment is not received by November 1, 2012, ...

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