INTRODUCTION

The AMA Handbook of Business Writing is a desktop job aid for all corporate communicators. The book is a collection of easy-to-find information on style, grammar, usage, punctuation, language construction, formatting, and business documents.

In writing three editions of the Administrative Assistant’s and Secretary’s Handbook, we have done extensive research on language usage. In addition, we are the founders of a corporate communications consulting business with over 25 years’ experience working for many Fortune 500 companies like IBM, AT&T, Sony, Chevron, Hewlett Packard, and Cox Enterprises. In our work, we’ve developed hundreds of business documents including Web sites, brochures, reports, presentations, marketing plans, policy ...

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