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The AMA Handbook of Project Management, 3rd Edition by Jeannette CABANIS-BREWIN, Paul C. DINSMORE

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CHAPTER 13AStudies in Communications ManagementAchieving Project Success Through Stakeholder Management

JOHN TUMAN, JR., P.ENG; MANAGEMENT TECHNOLOGIES GROUP, INC.

A project is usually considered a success if all the work goes as planned. This assumes that the project has a well-developed plan and there are no surprises. In a successful project, objectives are well defined, work is accomplished as scheduled, and resources are used efficiently. Furthermore, the client is pleased with the final results. Most important, the whole job is done without mishap, controversy, or lawsuit. In addition, management acknowledges a fine job and rewards everyone handsomely.

Projects seldom work out this way. One reason is that project objectives have different ...

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