Now we will see how a team used the Five Whys technique to solve a real-world situation:
Background: The team noticed that User Stories were taking longer to complete; they wanted to understand why. We had the presence of mind to understand that we'd been unconsciously increasing our batch size, so we conducted a Five Whys root cause analysis to try to understand it more:
- Why were the team increasing their batch size? Because the time dedicated to the weekly release train meant we might as well bundle more things together.
- Why was the weekly release cycle so costly regarding time? Because there was a business-critical part of their system that was written by someone else and had no automated ...
