As we discussed back in Chapter 11, Improving Our Team Dynamics to Increase Our Agility, knowledge work has created a shift in where the knowledge within our organization resides. Our teams become the intersection for many different streams of information as they work out what their customer needs.
As leaders, our knowledge of how to perform those tasks becomes more redundant over time, especially as our teams continually improve their process. In fact, one tongue-in-cheek definition of the term knowledge worker is anyone who knows more about the work they perform than their managers.
We first have to accept that we were never had direct control in the first place. The sense of control that we felt we had ...
