Back in Chapter 1, The Software Industry and the Agile Manifesto, we discussed the Agile Mindset and looked at the particular example of a late change being introduced just before a release.
When someone with a fixed mindset runs into this kind of problem, they will likely be grumpy that something was missed; it disconcerts them that not everything was thought of. This isn't how they usually do things and as a result, they're now being pushed out of their comfort zone.
If the problem or the solution has a degree of uncertainty around it, they will seek to reduce the uncertainty as much as possible before applying a fix.
If they can't resolve all of the uncertainty, they ...
