Making our team aware that conflict is likely to arise will enable them to process it more easily. Discussing different strategies to managing conflict will give them tools to fall back on when things get a bit sticky between team members.
We should look to form an agreement on which strategies to use when we’re calm and cool so that we can handle things when we’re not. To set up the agreement we'll need:
- The consent of the team
- The leader to take the facilitator/coach role in holding the team to their agreements
The following are examples of conflict protocols:
- Don’t triangulate: a polite way of saying don't talk about someone behind their back
- Address it or drop it within 24 hours
- Let go of stories
- Be candid ...
