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The Advantage: Why Organizational Health Trumps Everything Else in Business by PATRICK LENCIONI

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DISCIPLINE 4

Reinforce Clarity

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WHAT’S IT WORTH TO YOU?

Those two organizations one final time.

The first has simple, practical processes for recruiting, hiring, and orienting the right people based on its core values, for managing those people’s performance around the organization’s most important priorities, and for rewarding and training them based on the company’s culture, strategy, and operations. Moreover, managers embrace those processes and find them to be helpful tools for succeeding in their jobs.

The second has plenty of processes and human systems, but most of those are generic and cumbersome and not customized to the unique culture ...

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