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The Advantage: Why Organizational Health Trumps Everything Else in Business by PATRICK LENCIONI

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DISCIPLINE 3

Overcommunicate Clarity

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WHAT’S IT WORTH TO YOU?

Back to those two organizations.

The first is run by a leadership team whose members regularly remind employees about the company’s reason for existence, its core values, its strategy, and its top priority. They leave meetings clear about what they’ve agreed to do and what they’re going to go back and tell their employees. They also take steps to ensure that they know the concerns and ideas of the people in their organizations so that they can represent and consider them when making decisions.

The second has a leadership team that limits its communication to a few events each year, and ...

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