O'Reilly logo

The ACE of Soft Skills: Attitude, Communication and Etiquette for Success by Mahadevan Ramesh, Gopalaswamy Ramesh

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

37

Learning to Say ‘No’

“You have to decide what your highest priorities are and have the courage—pleasantly, smilingly, non-apologetically—to say ‘no’…”

 

–Stephen Covey

Snapshot 37.1

Rajiv Sharma, the ‘Yes’ Man

Mr Rajiv Sharma is not just your average business analyst. He is a business analyst plus a superman. He is ten employees rolled into one. He is the official trouble shooter and the unofficial ‘go-to’ guy when things get a bit rough around his cubicle. He has a heart of gold and never says no to anyone.

Take last Monday evening, for example. It was 5.00 p.m. Sharma was just putting the finishing touches to his feasibility report when his next-cube neighbour came rushing in for some help with inserting a graph into an Excel file. ‘That ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required