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The ACE of Soft Skills: Attitude, Communication and Etiquette for Success by Mahadevan Ramesh, Gopalaswamy Ramesh

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32

E-mail Etiquette

“All the inhabitants of the earth would be brought into one intellectual neighborhood.”

 

–Alonzo Jackman, advocating an Atlantic telegraph in 1846

We seem to receive a ton of it every day, both at home and at work. And in turn, we generate and send a few ourselves every day. Some people regard it as a necessary evil, whereas some others look at it as a fine art. And there are still others who would develop withdrawal symptoms if they don’t check email every few hours. Bane or a boon, e-mail has been with us for over a generation now and has transformed business communication in ways we couldn’t have imagined. Today, e-mails are the most common means of formal written communication, both for communication within an organization ...

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