The ACE of Soft Skills: Attitude, Communication and Etiquette for Success

Table of contents

1. Cover
2. Title Page
3. Contents
4. Dedication
5. Foreword
6. Preface
7. 1. Let Us Get Started!
8. Part I: Attitude
   1. 2. Big Picture, Pride, Passion and Process
   2. 3. Vision
   3. 4. Personal Accountability
   4. 5. Teamwork and You
   5. 6. Diversity Awareness
   6. 7. Lifelong Learning
   7. 8. Performance-expectations Management
   8. 9. The Art of Time Management
   9. 10. Stepping Up to the Plate
   10. 11. When Things Go Way Wrong at the Workplace
   11. 12. Tying It All Together: Work Your Way to Success
9. Part II: Communication
   1. 13. Understanding the Communication Cycle
   2. 14. Distortion in Communication
   3. 15. The ‘Why’ and ‘To Whom’ Parts of Communication: Knowing the Objective of Communication and Audience Analysis
   4. 16. Preparing for the Communication
   5. 17. Listening Skills
   6. 18. Body Language
   7. 19. Vocal Variety: Using the Voice Channel
   8. 20. Visual Aids
   9. 21. Putting It All Together
   10. 22. Resumé Writing
   11. 23. Interviews
   12. 24. Meetings
   13. 25. Proposals
   14. 26. Status Reports
   15. 27. Giving and Receiving Feedback
   16. 28. Performance Appraisals
   17. 29. How to Present Bad News
   18. 30. Presenting to the Senior Management
10. Part III: Etiquette
    1. 31. Phone Etiquette
    2. 32. E-mail Etiquette
    3. 33. Foreign Business Trips
    4. 34. Visits of Foreign Counterparts
    5. 35. The Big Deal About Small Talk
    6. 36. Respecting Privacy
    7. 37. Learning to Say ‘No’
    8. 38. The Role of Humour in the Workplace
    9. 39. English-language Skills
    10. 40. Reach for the Moon
11. Notes
12. Acknowledgements
13. Copyright