CHAPTER EIGHT

Reason #5: Feeling Devaluedand Unrecognized

Make people who work for you feel important.If you honor and serve them,they’ll honor and serve you.

—MARY KAY ASH

It’s really quite simple: Everybody wants to feel important. So how do so many organizations manage to make so many people feel so unimportant? Selected comments from the thousands of exit surveys I read show that there are several ways that working people are made to feel unimportant. Here are some of those ways, in their own words:

Lack of Simple Appreciation

“They do not give to employees. On my first day of work I was not able to take a lunch. Also, I am not able to spend any money on my employees to show appreciation for a job well done.”

“It’s horrid to hear about an ...

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