CHAPTER SIX

Reason #3: Too Little Coachingand Feedback

When you don’t manage for progress,no amount of emotional intelligenceor incentive planning will save the day.

—TERESA AMABILE AND STEVEN KRAMER,THE PROGRESS PRINCIPLE

Just in case you need more evidence that a lack of performance coaching and feedback is a major cause of employee disengagement and turnover, here are some survey results to consider:

•  The number one cause of performance problems in 60 percent of companies is poor or insufficient feedback from supervisors.1

•  A survey of 1,149 people at seventy-nine different companies found that manager feedback and coaching skills were consistently rated as mediocre.2

•  Forty-one percent of employees believe their managers have no effect ...

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