PREFACE

It might seem unusual, but the origins of this book stem from a comic strip. In the early 1990s, I was cofounder of a small consulting firm that was among the first licensees for the new Dilbert comic strip. Having secured the rights to use Scott Adams’s characters for internal communications and training, we worked with companies that were trying to be open and self-effacing about their challenges. I began to see a fascinating gap: everybody knew there were issues facing their company, but no one seemed to be willing to talk about them. In fact, Dilbert strips became the language by which employees could communicate their feelings. People wouldn’t say anything to their manager, but they would post a comic strip on their door or cubicle ...

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