Notes
CHAPTER 1
1 See Edward E. Lawler III, Susan A. Mohrman, and Gerald E. Ledford, Jr., Employee Involvement and Total Quality Management (San Francisco: Jossey-Bass Publishers, 1992).
2 Ken Blanchard, John P. Carlos, and Alan Randolph, Empowerment Takes More Than a Minute (San Francisco: Berrett-Koehler Publishers, 1996).
3 For an interesting explanation of the model, see Ken Blanchard, Patricia Zigarmi, and Drea Zigarmi, Leadership and the One Minute Manager (New York: William Morrow and Company, Inc., 1985).
CHAPTER 2
1 See F. Hall and S. Hord, Change in Schools: Facilitating the Process (Albany, N.Y.: State University of New York, 1987).
2 Situational Leadership was originally developed in 1968 by Paul Hersey and Ken Blanchard. Significantly ...
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