103. Forge FeedbackLoops
The best leaders rely on feedback to motivate because it reinforces the positive and helps people recognize when, where, and how improvement must be made. Skillful leaders forge effective feedback loops to maximize the motivational qualities of the environment. They know that the biggest mistake many people make is believing they are infallible. Feedback helps overcome that fallacy.
Establish a format for feedback. The same guidelines used to appraise continuously (skill 63) apply here. Motivating feedback provides specific, not general, information. Energizing feedback describes rather than simply evaluates. Motivating feedback focuses on behavior or the problem rather than the person. Effective feedback is given when ...
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