92. Bounce Back When People Won't Follow
The best leaders accept an important and often overlooked law of leadership: Not everyone will follow. Some will dissent, criticize, or otherwise put down the leader's direction. Exceptional leaders recognize dissension can reflect resistance to change. They use their ability to work through the resistance (skill 91) to address it. They know that dissension occurs because others have a different map of the territory regarding the need to lead. Skillful leaders review their own mapping skills to verify their map's accuracy or change their map in response to new information. The best leaders also know that some people simply have a different set of values and beliefs. They turn inward; that is, they get ...
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