55. Shape and Mirror
Charting a course creates a unique demand on leaders. The leader's direction must guide followers forward through uncertainty. However, followers must commit to the leader's direction to make it meaningful. Leaders face a paradox: They need to shape the future through their action and also mirror what followers will accept. Master leaders push people to the next level while they simultaneously calibrate their direction in line with the speed at which people can move. Skillful leaders remain in the driver's seat steering people with a sure and steady hand, and they respond to and reflect the many elements followers experience as they consider getting on board and moving along the road.
Consider the words uttered by Andrea ...
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